Shipping & Returns

 

Shipping Information

FREE DELIVERY WORLDWIDE for orders over £200.

Below are the estimated prices for express delivery. If you want a more accurate quote, please process to the checkout page with the desired products and you will be able to use the shipping calculator.

UK Express : £10

Western & Central Europe: from £20

Eastern Europe: from £28

Europe outside of the EU: from £38

USA & Canada: from £30

Asia & Australia: from £38

Rest of the world: from £40

International shipping is provided by DHL and is not inclusive of duties and taxes. Duties and taxes will be due upon receipt, a tracking link directing you to their shipping portal will be sent to you via email once your order has shipped.

We aim to dispatch all goods in one working day but please allow for 3-5 days for dispatch in busy times. The dispatch time is independent of the shipping speed selected.

 

Returns & Exchanges

We accept returns within 14 days of purchase. The goods must be returned unworn in their original packaging. Please email us at shop@thechangingfactor.com and we will send you all details for returns.

The fees to return the items are non-refundable. Any taxes and duties are non-refundable. We strongly encourage you to email us at shop@thechangingfactor.com with any issues or concerns before purchasing. We also strongly encourage you to check dimensions and scale of all products before going ahead with your purchase.

In the event of a faulty product, please email us at contact@thechangingfactor.com within 48h of you receiving your product. Many thanks!

We reserve the rights to refuse any merchandise that does not comply with the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We thank you for your understanding.